Contact Us
We’re here to help. Whether you have questions about an order, shipping, fragrances, or anything else, we’d love to hear from you.
Customer Support
Email:
customerservice@conscentualfragrances.com
Response Time:
We typically respond within 1–3 business days.
Order Questions:
For faster assistance, please include your order number when contacting us about an existing order.
How Can We Help?
• Order Status & Tracking
• Shipping Questions
• Product Recommendations
• Damaged or Incorrect Orders
• Account Assistance
• General Inquiries
Frequently Asked Questions
How long does shipping take?
Most orders are processed within 1–3 business days. Once shipped, delivery times vary based on location and carrier service.
Do you offer returns?
Due to the nature of fragrance products, all sales are final. Please review our Return & Refund Policy for complete details.
What if my package arrives damaged?
Please contact us within 7 days of delivery and include photos of the product, packaging, and shipping label so we can assist you.
Are your fragrances affiliated with designer brands?
No. ConScentual Fragrances creates independent fragrances inspired by popular designer, niche, discontinued, and hard-to-find scents. We are not affiliated with any designer or fragrance brand.
Stay ConScentual
Thank you for supporting our growing fragrance house. Every order means the world to us.
As fragrance enthusiasts and collectors ourselves, we’re committed to delivering exceptional fragrances, outstanding value, and a customer experience you’ll want to come back to again and again.
We appreciate your support and look forward to helping you discover your next favorite fragrance.