Thank you for choosing ConScentual Fragrances. We are committed to providing a smooth, reliable shipping experience and getting your order to you as quickly as possible.

Processing Times

Most orders are processed and shipped within 1–3 business days.

Orders placed on weekends or holidays will begin processing on the next business day.

During product launches, promotions, holidays, or periods of high order volume, processing times may be slightly extended. We appreciate your patience and will always work to ship your order as quickly as possible.

Shipping Rates

Shipping rates are calculated at checkout based on the shipping method selected and the destination address.

We currently ship within the United States only.

Free shipping promotions may be offered periodically and will be clearly communicated on our website when available.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

Please allow up to 24 hours for tracking updates to appear after receiving your shipment notification.

Package Protection

At checkout, you may have the option to purchase Package Protection for additional peace of mind.

Package Protection helps protect your order against loss, theft, or damage during transit.

If Package Protection is purchased and your package is lost, stolen, or arrives damaged, please contact us promptly at customerservice@conscentualfragrances.com and we will assist with the resolution process.

If Package Protection is declined, ConScentual Fragrances is not responsible for packages that are lost, stolen, damaged, or misdelivered once they have been accepted by the shipping carrier.

Signature Requirements

To help protect high-value purchases, ConScentual Fragrances reserves the right to require a signature upon delivery for certain orders.

Customers will be notified when a signature requirement applies.

Delivery Delays

Once an order has been transferred to the shipping carrier, delivery times are outside of our control.

Weather conditions, carrier delays, holidays, and other unforeseen circumstances may impact delivery times.

While we will gladly assist customers in locating delayed shipments, ConScentual Fragrances cannot guarantee delivery dates.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information.

If an incorrect shipping address is provided, please contact us immediately. We will make every effort to update the address before the order ships.

Orders returned due to an incorrect or incomplete address may require additional shipping charges before reshipment.

Damaged or Incorrect Orders

If your order arrives damaged, leaking, defective, or contains incorrect items, please contact us within 7 days of delivery at customerservice@conscentualfragrances.com.

Please include:

Your order number

A description of the issue

Photographs of the product

Photographs of the packaging

Photographs of the shipping label

We will review the issue and provide a replacement, store credit, refund, or another appropriate resolution at our discretion.

Contact Us

If you have questions regarding shipping, tracking, or delivery, please contact us at:

customerservice@conscentualfragrances.com

Thank you for choosing ConScentual Fragrances. We appreciate your business and look forward to helping you discover your next favorite fragrance.